Frequently Asked Questions
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Frequently Asked Questions
Have questions about our services? We’ve got you covered. Check out some of our most commonly asked questions below.
What services does your waste management company provide?
Our waste management company offers a range of services including waste collection, recycling, waste disposal, waste audits, and waste consulting. We tailor our services to meet the specific needs of our clients.
For residential customers, the collection times are from 8:30 am to 12:00 noon. For commercial customers, the collection times are from 8:30 am to 4:00 pm. We also offer one-time pickup services for special events or projects.
How can I schedule waste collection services?
To schedule waste collection services, please contact our customer service department either by phone, email or through our website. Our representatives will assist you in setting up a collection schedule that aligns with your requirements. Use the contact details 0721265700, email us at service@garbage.co.ke
What types of waste can your company handle?
We handle various types of waste including general household waste, recyclables such as paper, plastic, and glass, organic waste, construction and demolition waste. Our approach is guided by the principles of the 4Rs of waste management: Reduce, Reuse, Recycle, and Recover. We are committed to implementing sustainable practices in line with global standards for climate action and waste management.
How does your recycling process work?
Our recycling process involves sorting collected recyclable materials, such as paper, plastic, and metal, at our recycling facility. These materials are then processed, cleaned, and prepared for reuse in manufacturing processes, reducing the demand for new raw materials and minimizing environmental impact.
What measures do you take to ensure proper waste disposal?
We prioritize responsible waste disposal to safeguard the environment. Complying with local and national regulations, we partner with licensed facilities for safe waste disposal. Our company upholds best practices in waste management, striving to minimize environmental pollution and foster sustainability. With a commitment to a circular economy, we strive to close the loop, ensuring each component finds its next life.
Can your company help with waste reduction and recycling programs for businesses?
Absolutely! We offer waste reduction and recycling programs tailored to the needs of businesses. Our waste consultants can assess your waste stream, identify areas for improvement, and design customized programs to help you reduce waste, increase recycling rates, and enhance sustainability practices.
What are the benefits of working with your waste management company?
By choosing our waste management services, you benefit from professional expertise, reliable waste collection and disposal, environmental responsibility, compliance with regulations, and the promotion of sustainable waste practices. Traditionally, waste is thought to be thrown away, but for us, there is no such place as “away.” We strive to minimize waste, maximize recycling, and contribute to a cleaner, healthier environment by embracing the concept that every waste item deserves proper handling and consideration.
How can I get a price quote for your waste management services?
For a customized and affordable price quote, please get in touch with our customer service team. They will gather information about your waste management needs, such as the type and volume of waste generated, location, and required services. A site visit might be needed for some occasions. Based on these details, we will provide you with a price quote tailored to your specific requirements. Use the contact details 0721 265 700 or email us at service@garbage.co.ke.
What should I do if I have a large amount of waste to dispose of?
You can easily schedule your waste pickup online if you know the volume of waste you need to dispose of. Simply visit our website and follow the easy steps to book your pickup. If you’re unsure about the volume or have specific requirements, our customer care team is here to assist you. Contact us and we will assess your needs and schedule the pickup accordingly.
What steps does your company take to ensure customer satisfaction?
Customer satisfaction is our priority. We maintain open lines of communication, respond promptly to customer inquiries, and strive to address any concerns or issues that may arise. Additionally, we continuously evaluate and improve our services to meet the evolving needs and expectations of our customers.
Have another question? Talk to us
Email Address
service@garbage.co.ke
Phone Number
+254 721 265700
Open Hours
8AM – 5 PM
Our Location
Muthaiga Suites, Thika Rd